Client Service Representative
Total Financial Freedom LLC Total Financial Freedom LLC Winthrop, MA Winthrop, MA Full-time Full-time $18 - $23 an hour $18 - $23 an hour 20 hours ago 20 hours ago 20 hours ago About us Total Financial Freedom LLC is a small business in the Debt Relief Industry.
We have been in business for almost 20 years and have a ton of stellar reviews.
We are a very professional services that has helped thousands of people.
Our work environment includes:
Modern office setting Food provided Modern office setting On-the-job training Safe work environment Free Coffee and Tea Duties - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, account management, and troubleshooting - Analyze customer needs and recommend appropriate products or services - Maintain accurate and detailed customer records in Salesforce or similar CRM system - Collaborate with sales team to identify upselling and cross-selling opportunities - Coordinate with other departments to resolve customer issues and ensure timely resolution - Follow up with customers to ensure satisfaction and address any additional concerns Requirements - Previous experience in a customer service role is preferred - Strong market knowledge and understanding of customer needs - Proficient in using Salesforce or other CRM systems - Excellent sales and account management skills - Ability to analyze customer data and provide insights for improvement - Familiarity with SaaS products and project management concepts - Strong communication skills, both verbal and written - Experience in the financial services industry is a plus Note:
This job description is intended to provide a general overview of the position.
Duties and responsibilities may be subject to change based on business needs.
Please submit your resume highlighting relevant experience.
Only qualified candidates will be contacted for further consideration.
Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour Expected hours:
32 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Compensation package:
Bonus opportunities Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have been in business for almost 20 years and have a ton of stellar reviews.
We are a very professional services that has helped thousands of people.
Our work environment includes:
Modern office setting Food provided Modern office setting On-the-job training Safe work environment Free Coffee and Tea Duties - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, account management, and troubleshooting - Analyze customer needs and recommend appropriate products or services - Maintain accurate and detailed customer records in Salesforce or similar CRM system - Collaborate with sales team to identify upselling and cross-selling opportunities - Coordinate with other departments to resolve customer issues and ensure timely resolution - Follow up with customers to ensure satisfaction and address any additional concerns Requirements - Previous experience in a customer service role is preferred - Strong market knowledge and understanding of customer needs - Proficient in using Salesforce or other CRM systems - Excellent sales and account management skills - Ability to analyze customer data and provide insights for improvement - Familiarity with SaaS products and project management concepts - Strong communication skills, both verbal and written - Experience in the financial services industry is a plus Note:
This job description is intended to provide a general overview of the position.
Duties and responsibilities may be subject to change based on business needs.
Please submit your resume highlighting relevant experience.
Only qualified candidates will be contacted for further consideration.
Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour Expected hours:
32 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Compensation package:
Bonus opportunities Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
